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Frequently asked questions and answers
» What documents do I need to hire a van?
» Can I pick up or drop off the van out of your normal office hours?
» What is your Fuel policy?
» Can I take the van from one office and drop it off in another office of your company?
» Can I take the van outside Portugal?
»  Is there any insurance I can pay which covers the damages caused by breaking glass on vehicles?
» What is SCDW and what is the amount of SCDW?
» Is there any deposit that must be paid when hiring the van?
» What is the minimum and maximum age accepted for the driver?
» Is there an airport tax to be paid?

What documents do I need to hire a van?
 
All drivers must produce a valid driverís license, a valid credit card and a prepaid voucher.
Licenses should be full, clean and must have been held for at least one year.
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What is the minimum and maximum age accepted for the driver?
 
The minimum age for all drivers of a Commercial Car is 25 years old and the maximum age is 75 years old.
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Is there any deposit that must be paid when hiring the van?
 
To all customers are required to place a deposit taken in the form of a credit card imprint.

Excess amounts:

Group 1 and group 2 - 1180.8 Euro
Group 3 - 2214 Euro
Group 4 and group 5 - 3075 Euro
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What is SCDW and what is the amount of SCDW?
 
There remains a franchise whose value is shown in the fare conditions. For complete peace of mind, Commercial Car Hire provides the SCDW to eliminate responsibility for the franchise. This option does not include broken windows or negligently caused damages. The Super CDW is available for every vehicle for a daily variable value according to the group rented up to a maximum of 15 days.

The SCDW amount to be paid is:

Groups 1 & 2 - 13,30 Euro
Groups 3 & 4 - 17,22 Euro
Group 5 - 18,45 Euro
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Is there any insurance I can pay which covers the damages caused by breaking glass on vehicles?
 
Yes, you can pay the ACDW or the ACDW Plus. The last one, not only eliminates liability for damages caused by breaking glass on vehicles, but also offers you a free period of 3 hours and 59 minutes past the hour to return initially contracted.

The amount to be paid is:
ACDW : 2.5 Euro/day (max. 15 days)
ACDW plus: 3.5 Euro/day (max. 15 days)
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Can I take the van outside Portugal?
 
Our vans may be driven into any European Economic Community Country and Switzerland, yet, must be returned to originating point unless a One-Way has been pre-arranged from the designated points. Vehicles cannot be driven into any Eastern Europe or Africa Countries (except Slovenia and Slovaquia), as well as other specified in the International Motor Insurance Card.
The value for this product has an additional cost of 36,90 Euro per rental.
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Can I take the van from one office and drop it off in another office of your company?
 
All One-Way inside Portugal Mainland between our stations is allowed and there is an additional surcharge of 80 Euro.
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What is your Fuel policy?
 
The car is delivered with the deposit of the full vehicle and must be returned in the same condition, otherwise the customer will pay the missing fuel and the refueling service.
Clients should leave a fuel deposit of Euros 100,00 . If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of Euros 30,00 for refueling service will apply.
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Can I pick up or drop off the van out of your normal office hours?
 
Out of hourís service, is applied only at airport locations and are subject to availability and an extra charge of 44.60 Euro/rental for each provided service will apply. This service is subject to availability and needs our confirmation; however we only give 1 hour tolerance to pick up the car, after the arrivals flight time.
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Is there an airport tax to be paid?
 
The National Airports provide extended hours for pickup and return of the vehicle. The rentals beginning with these stations are subject to Airport Supplement of 29 Euro.
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